At West Henday Physiotherapy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data when you interact with our website, services, and healthcare professionals.
When you visit our website or use our services, we may collect the following types of information:
Personal Information:
This includes data such as your name, email address, phone number, and any other information you voluntarily provide when contacting us, booking appointments, or accessing our services.
Usage Information:
We may collect data about your interactions with our website, including the pages you visit, the type of device and browser you use, your IP address, and referral sources.
We use your information for the following purposes:
Providing Services:
To deliver our physiotherapy and related healthcare services, including appointment bookings, reminders, consultations, and follow-ups.
Communication:
To respond to your inquiries, provide updates regarding your appointments, and share important information related to your healthcare and our clinic services.
Improving Our Services:
To analyze website usage, gather feedback, and enhance our services and online experience based on your interactions and preferences.
Marketing:
With your consent, we may send you promotional materials, newsletters, and updates about our services, health tips, or clinic events.
We do not share your personal information with third parties except under the following circumstances:
Service Providers:
We may work with trusted service providers to assist with operations such as appointment management, billing, website hosting, or marketing. These providers may access your information solely to perform their duties on our behalf.
Legal Obligations:
We may disclose your information when required to comply with legal or regulatory obligations, such as responding to lawful requests and court orders.
You have control over your personal information and may exercise the following rights:
Access and Correction:
You may request access to, correction, or deletion of your personal information. We will make reasonable efforts to accommodate your requests, subject to applicable legal and contractual obligations.
Marketing Communications:
You can opt out of receiving marketing or promotional communications from us at any time by using the “unsubscribe” option in our emails or contacting us directly.
We take the security of your personal information seriously and employ appropriate physical, technical, and administrative measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. When updates are made, the revised policy will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us .
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